This week you will select a company of your choice and create a diagram of its global/international shipping and receiving operations.
Instructions: Select a company with global/international shipping and receiving operations using our online library and/or Internet. The 3-4 page paper should include the following:
1. State the purpose and background of the company.
2. Discuss the role(s) of the company within the retail supply chain. Hint: Include a diagram of the retail supply chain. An example is provided on page 20 of the Hugos textbook.
3. Discuss the shipping and receiving operations of the company. Hint: Include a diagram of the operations using a process flow. An example is provided on page 166 of the Hugos textbook.
4. Identify 3 possible problems or issues you see in the company’s operations.
5. Discuss 3 solutions to these problems or issues.
Please remember to include a title page, in-text citations, and reference page in APA style. The title page and reference page are not included in the page count.
Category: Supply Chain
Some would say quality service is like good art: we know it when we see it. With some training and experience, however, our sense of quality and value can be refined. This week’s discussion topic aims to gather a variety of examples of both good and not-so-good service experiences to help us distinguish the defining attributes of the supply chain that lead to quality customer service events. Have fun with this one as you share details of your most memorable service encounters!
Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened and then address the following questions.
How did the service event affect your opinion of the company or organization involved?
What aspect of the organizational supply chain was most relevant to your experience?
In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?