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Select a retail company and describe your own experience with returning product and the degree you were satisfied with the customer service you received. What would you do different if you were the retailer?
As an alternative to your own experience, you can use the experience of someone you know or from information in library articles.
Discussion Board Resources
Alqahtani, A. Y., & Gupta, S. M. (2018). Money-back guarantee warranty policy with preventive maintenance strategy for sensor-embedded remanufactured products. Journal of Industrial Engineering International. doi:10.1007/s40092-018-0259-5
Sbihi, A., & Eglese, R. W. (2010). Combinatorial optimization and Green Logistics. Annals of Operations Research; New York, 175(1), 159-175. doi:10.1007/s10479-009-0651-z
Sherafati, M., & Bashiri, M. (2016). Closed loop supply chain network design with fuzzy tactical decisions. Journal of Industrial Engineering International, 12(3), 255-269. doi:10.1007/s40092-016-0140-3
W 4 Rieck-Zimmermann2013_Article_ExactSolutionsToTheSymmetricAn.pdf
W 4 Combinatorial optimization and Green Logistics.pdf
W 4 Closed loop supply chain network design with fuzzy tactical decisions.pdf
W 4 Alqahtani-Gupta2018_Article_Money-backGuaranteeWarrantyPol.pdf