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Individuals who work as leaders in the public sector understand the significant issues that affect public sector leadership, e.g., administration changes, fraud, waste and abuse, media storms, and union-management relationships. The emotional Intelligence paradigm provides the ability to understand, interpret one’s own emotions and others’ and respond appropriately to them. Emotional intelligence (EQ) combines self-awareness (understanding oneself) and empathy (the ability to feel and understand what others are feeling). High emotional intelligence is increasingly being recognized as important in organizations because of the growing complexity of society and the variety of stakeholders that must be communicated effectively.
This assignment focuses on the following quadrants of Emotional Intelligence and asks you to reflect on them as a public sector institution leader.
Self-awareness: Making sound decisions requires an individual to understand how their behavior affects judgment, productivity, attitudes, and more. The best leaders are self-aware of their emotions and their weaknesses and limitations, and their strengths. For example, a manager who isn’t a good delegator but is self-aware about that shortcoming can make a conscious effort to delegate out tasks more and trust the people those tasks have been assigned to. Internal awareness isn’t eliminating emotions from decisions, but rather allowing them to work with rationality, so they don’t subconsciously affect judgment.
Self-Management: Leaders who make impulsive decisions or fail to control their emotions and lash out can quickly lose their subordinates’ respect. Those unregulated moments can undo any rapport you’ve built — and getting it back is never easy. Emotional intelligence breeds self-regulation that prevents moments individuals wish they could take back.
Increased empathy: Emotional intelligence argues that emotionally intelligent individuals have a good understanding of their own emotional states, which allows them to gauge others’ emotions more accurately. We learned empathy in this course, which places us in our employees’ shoes, leading to more thoughtful and deliberate decisions.
Collaborative communication: Emotional intelligence provides individuals with the capacity to understand their coworkers. As such, emotionally intelligent leaders can immediately pick up the room’s tone or group and subsequently speak with honesty and sincerity to match that tone or mitigate unresolved tension.
This assignment asks you to reflect on the following questions. This assignment is assessed in the course and provides us with an understanding of your perspectives on the four quadrants of Emotional Intelligence.
To be effective, leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a leader relates to and works with others, the more successful they will be.
Please answer each question below. There are no “right or wrong” answers. There is no minimum length required. This assignment demonstrates an understanding of the concepts of self-awareness, self-regulation, motivation, empathy, and organizational relationships. This is a reflection assignment.
1. From your lens as a public sector leader, and from the perspective of emotional intelligence, when you become aware of your emotions, what cognitive actions do you take?
2. From your lens as a public sector leader and from the perspective of emotional intelligence, when you become aware of your emotions, how do you cognitively manage your emotions?
3. As a public sector leader, and from the perspective of emotional intelligence, how do you express empathy with your employees?
4. As a public sector leader and from the perspective of emotional intelligence, how do you manage relationships within your organization?
From your readings, answer the questions. Although there is no word or page requirement, your answers should be thorough and to the point. Your submission should include a title page and a reference page. Your paper should be written according to APA standards. All submissions should be uploaded as word documents.